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Privacy.

What this website collects, why we collect it, where it’s kept and for how long, and how to ask us about it.

Who we are

High Level Kitchens & Cabinetry designs and installs custom kitchens and cabinetry from our showroom at 2825 D 2nd Avenue South in Lethbridge, Alberta. This notice covers this website and the personal information it handles: anything that identifies you, such as your name, email address, phone number or the drawings of your home.

Alberta’s Personal Information Protection Act (PIPA) sets the rules we follow. We collect only what we need to answer you and plan your project, and we use it for that.

What the site collects

Most of the site collects nothing about you. These are the parts that do: what each one takes, why, where it’s kept and for how long.

  • Your Vision Board

    What
    The styles, colours and layout you pick, and any notes you type.
    Why
    So your board is still there when you come back.
    Where
    In your browser, on your device. Your picks stay there until you send the board. If you upload drawings or type a change, those reach us and the plan reader first (see below).
    How long
    Until you clear it, or clear this site’s data in your browser.

  • Share links

    What
    Your design choices, written into the link itself. Not your name, contact details or drawings.
    Why
    So you can show your board to someone else.
    Who sees it
    Anyone you give the link to.

  • Drawings and photos you upload

    What
    Plans, drawings and photos of your space, and pictures of your board.
    Why
    So we, and the plan reader below, can see your space.
    Where
    In private storage run by Supabase. A file opens only through a link that expires after a short time.
    How long
    With your enquiry, for as long as we keep it. Files you upload but never send are deleted after 7 days.

  • Reading your plans

    What
    The drawings you ask the plan reader to read. When you type a change, such as “make the island darker”, your board, that comment and the last few messages before it, and the plan if your layout was drawn from your plans.
    Why
    To turn your drawings into a starting layout, and your comments into changes on your board.
    Who
    Anthropic, a company in the United States that makes the Claude AI model, reads them to answer. Anthropic doesn’t use them to train its models.
    How long
    Anthropic’s own rules for business customers apply. We keep a log of each reading and each change request for 90 days: when it ran and what it cost, and for a reading, the layout it returned and which files it read. The log never holds your contact details or what you typed.

  • Sending your board

    What
    Your name, your email address or phone number, how you’d like us to reach you, and your answers about the project: new build or renovation, where it is, your builder, the rooms, timing, budget, an inspiration link and notes. Also the board and the files you added.
    Also
    When you agreed to be contacted, and the page on this site you sent it from (without anything after a “?”). The user agent your browser sends: a line of text that names your browser, its version, your operating system and often your device. And a scrambled code made from your IP address. The enquiry never holds the address itself.
    Why
    To get back to you, plan your kitchen and prepare a quote. The browser details and the scrambled code help us spot spam.
    Where
    In a private database run by Supabase.
    How long
    As long as we need it for your project and our records. Then we delete it.

  • Spam protection

    What
    A scrambled code made from your IP address, and a count of how often it has used the plan reader, uploads or enquiries.
    Why
    To stop one person, or one program, from using them too often.
    How long
    Up to three days.
    Also
    We may ask Cloudflare Turnstile to check that a person is using the page. Cloudflare sees your IP address and browser details to do that.

  • Calls, email and visits

    What
    What you tell us when you call, write or meet us.
    Why
    To answer you and do the work you ask for.
    How long
    As long as we need it for your project and our records.

Who else handles it

A few companies run parts of the site for us. They handle your information only to do that work.

Cloudflare
Serves the website and runs the plan reader and the enquiry form. Like any web host, it sees your IP address and browser details on every visit.
Supabase
Stores enquiries and the files you upload. Your browser sends uploads straight to it, so it sees your IP address and browser details.
Anthropic
Reads drawings and comments for the plan reader, in the United States.
Google Fonts
Supplies the site’s typefaces. Google sees your IP address and browser details when a page loads them.
jsDelivr
Supplies the code for the 3D views and the drawing reader, and sees the same.
Our web developer
Built the site and looks after it, so it can see what’s stored when something needs fixing.

Some of these companies store or handle information outside Canada, mostly in the United States, where the law may let authorities ask to see it. For our written policies on service providers outside Canada, or to ask how they handle your information, contact us (see Questions and complaints).

We don’t sell personal information, and we don’t use it for advertising.

Cookies and your browser

The site doesn’t use advertising or analytics cookies, and nothing on it follows you to other sites.

The Vision Board saves your picks in your browser’s storage, on your device. To remove them, clear this site’s data in your browser’s settings.

Links to Google Maps, Instagram and Facebook take you to those sites, and their own privacy policies apply there.

Seeing and correcting it

You can ask to see the personal information we hold about you, how we’ve used it and who we’ve shared it with, and ask us to correct anything that’s wrong. Send your request by email or mail (see Questions and complaints). We’ll reply within 45 days, as PIPA requires, and tell you if we need more time and why.

How we protect it

Pages and files travel over an encrypted (HTTPS) connection. Uploaded files sit in private storage and open only through links that expire after a short time. Our database never stores your IP address, only a scrambled code made from it.

Only High Level and the people who look after the site for us can see enquiries.

Questions and complaints

For a question about your information, a request to see or correct it, or a concern about how we’ve handled it, contact us:

Email
clint@highlevelkitchens.ca
Phone
403-381-1320
Mail
High Level Kitchens & Cabinetry
2825 D 2nd Avenue South, Lethbridge, AB

If you’re not satisfied with our answer, you can ask the Office of the Information and Privacy Commissioner of Alberta to review it, at oipc.ab.ca (opens in a new tab).

Changes

If we change what the site collects or how we use it, we’ll update this page.

clint@highlevelkitchens.ca
will@highlevelkitchens.ca

2825 D 2nd Avenue South, Lethbridge, AB